Return Policy
 

10 Business-Day Return Policy for your money back!

 
 
To make your purchases even easier, ForeverJewelers.com will reassure your satisfaction by offering you a comfortable return policy. Understanding the delicate nature of our products, returns must be made promptly. Please follow these simple steps below.

  • Items must be return-shipped within 10 business days of UPS delivery. Business days are Monday through Friday and do not include certain holidays.

  • You must have a Return Authorization Number. Call us toll free, 1-866-986-2248 as soon as you decide you would like to return your purchase and we will provide this number for you.

  • Enclose the unworn item(s) with all additional materials in the UPS return package we have provided or the original box. If return materials were not provided, then use appropriate shipping materials to return your item(s).
     
  • Affix the pre-printed return label to the outside of the securely sealed return package. If a shipping label was not provided in your original package, then please call us toll free, 1-866-986-2248, and we will have a UPS call tag issued or approve an alternate shipping method.

  • Clearly write the Return Authorization Number that was given to you on the outside of the securely sealed return package. Example: RA12345

  • Bring this package to your nearest UPS Customer Counter. Visit http://www.ups.com to locate a center near you.

Items that are shipped UPS Next Day Air or UPS 2nd Day Air will be provided with UPS 2nd Day Air Return Service. Those items that are shipped UPS 3 Day Select or UPS Ground will be provided with corresponding Return Service.

Once your package is received it will be thoroughly inspected to ensure that there was no use of the item(s) and that all tags are securely in place. Your credit card will then be refunded the amount of the item, less all shipping and handling charges in both directions. Please read below for further information regarding Special and Custom Order Returns.

If there were any alterations, including complimentary ring sizing, then these fees will be charged to your account or not refunded. Please review our Client Services page for more information on sizing fees.

If a ring or other piece of jewelry is returned after having stones changed at the customer's request, then these fees will not be refunded. Likewise, if there was no initial charge, then this waived fee will be deducted from the total refund. For example: If a center stone is removed for the purpose of selling only the mounting, but the mounting is returned, then we reserve the right to charge a fee for having removed the diamond and re-setting it.

Please allow a short processing period to fill your refund. This should be no more than 5 business days providing that the returned item(s) has met the above criteria. During holiday seasons time expectancy may vary.

Also, remember that ForeverJewelers.com is here to assist you. There will be someone to guide you through returns and answer all of your questions at 1-866-986-2248 or via e-mail, returns@ForeverJewelers.com.

Special Orders

At ForeverJewelers.com it is our priority to ensure that our customers are pleased with the items that they have purchased. If not, our Return Policy guarantees your money back, providing that all criteria has been met.

Occasionally, an item may be subject to a re-stocking fee, if returned. These Special Orders may include items that ForeverJewelers.com does not have in stock and would need to specially order from a supplier. Such instances may occur with eternity bands, continuous design wedding bands, watches and other jewelry that we do not normally stock. The standard re-stocking fee for most returned special orders is 20% of the item's original purchase price. This fee is in addition to all other return fees that may apply.

There may be instances where an item will require a minimum, non-refundable deposit of 50% of that item's original purchase price. For platinum and/or high-ticket items that are specially made to order or platinum items that are are not average stock size (6.0 - 7.0), the item may be returned after purchase, however, the re-stocking fee will be 50% of the item's original purchase price. This fee is in addition to all other return fees that may apply.

At the sole discretion of ForeverJewelers.com, some special order items may be returned with the option for store credit rather than paying the 20% re-stocking fee and getting cash back.

Also, if a special order item is placed on order, but the order is cancelled after 24 hours of being placed, then the minimum deposit may be forfeit if the order cannot be stopped with the manufacturer. Should the customer make a different selection and purchase that new item and keep it, then at our discretion the fee may be waived.

Please note that the price of special order merchandise is subject to change due to the nature of fluctuating prices with precious gems and precious metals in the market. Prices shown on the website often reflect the price for that one specific piece within our collection. Please contact us for more information.

If you have any questions about this policy or are wondering if your purchase is a special order, then please call us toll free at 1-866-986-2248 or send an e-mail to clientservice@foreverjewelers.com

Custom Orders

F
oreverJewelers.com is a full-service jewelry store and we are capable of producing custom designs made to our customer's specifications. However, because these designs are specific to one person's request, these Custom Orders are not returnable.

Custom orders will require a minimum, non-refundable deposit of 50% of that item's purchase price. Should the order be cancelled by the customer at any point and we are unable to stop production, this 50% deposit will be forfeit by the customer. Any additional fees will be applied.

In addition, custom alterations are not returnable. This policy includes, but is not limited to: engraving, shortening of a chain or bracelet, and ring sizing that is more than three sizes up or down. Please visit our Client Services page for information on ring sizing, changing stones and engraving.

Specific to this clause are Nameplate Necklaces and Name Rings. Because each nameplate and name ring is unique and handmade they are not returnable. Our nameplates are hand cut from solid gold sheet and the diamonds are hand set. We can assure you of their high quality and would ask that if you have any questions to please call us toll free at 1-866-986-2248.

Security Tags

All tags must be must be affixed and unadulterated in order to return merchandise. There will be no exceptions made regarding the removal of security tags. Removal of this tag releases all rights of return. As well, any form of tampering with security tags will void the policy of return. There may be additional fees for returned merchandise that is not accepted due to security tag violations.

Additionally, please return all jewery box materials including the outer box, if one was included. Any returns made without these items or with those that have been damaged will be subject to a $5.00 fee.

 


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